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10 The Shrubberies, South Woodford, London, E18 1BG, Tel: 020 8556 4984

FREQUENTLY ASKED QUESTIONS


What happens at the first appointment?
All counselling appointment sessions last for 50 minutes in line with guidelines and recommendations of the BACP. The first appointment will be an assessment session during which the client will have the opportunity to discuss their current situation and the counsellor will explain the process of counselling. If appropriate to client needs then further sessions can be booked and goals agreed.

What about confidentiality?
All information disclosed in a counselling environment is treated as confidential and will not be disclosed to a third party without permission. However, if there is concern of a risk of serious harm to yourself or another party this may need to be disclosed. In this event counsellors will always seek to discuss the situation in the first instance wherever possible. This is in accordance with BACP guidelines.

Do I need to be referred by my GP?
No you can self refer in confidence by contacting us by telephone or through the contact page on this website.

Do you have evening appointments?
We can offer appointments during the daytime and in the evenings, also on Saturdays. Evening appointments do tend to be the most popular but we will always try to accommodate your requirements in regard to your own availability. Because we have a number of counsellors/therapists it is likely you will be able to be seen at a convenient time for you.

How many sessions will I need?
That very much depends on what you bring and what you want to achieve in therapy. I can't predict the length of time you will want to attend. The choice is always yours. Some very specific difficulties can be worked through reasonably fast, but until either I, or my colleagues meet you, it would be inappropriate to mislead you. My personal view is to remind you, it's your decision to stay or not and that will be dependant on the work both you and your therapist do, and how you feel about it.